PO Box 232      Mead, Colorado 80542      970.535.6323 (MEAD)

"At K2 Communications, We Have Connections"

Cable Television Support

     Prior to calling us for cable TV support, it is sometimes helpful to perform some basic   trouble-shooting of your own. Some common questions that we will have when you call are:

Is the problem that you are having the same on all of your TV sets or just one?

     If the problems you are having are only on one TV set, it is most likely that your problems are localized to that set and not related to our services. These types of issues are most commonly corrected by checking the connection from your wall outlet to your TV set, or turning on the TV set and then going through the setup process in your TV's menu. Please be sure to select Cable from the Cable / Air option and then run an auto program of the channels.

     It is also helpful to ensure that all Gaming devices, VCR's and DVD's are in their proper state to view your television signal. If someone has just been doing something in or around your television set, you might want to ask them to undo what they have done to see if the problem corrects itself.

     If you have verified that the problem you are having is not limited to a single television set and you are still in need of assistance, please call 970-535-6323 (MEAD).

High Speed Internet Support

     If you need assistance with basic troubleshooting

     For assistance with your High Speed Internet Connection, please call 1-877-297-5121 or visit http://myaccount.k2cable.net by clicking on the link provided. If either of these options are unable to correct your connection issues, please call our local office at 970-535-6323 (MEAD) to report your problems.

K2 Digital Phone Support

     For assistance with your K2 Communications Digital Phone Service, please call 1-877-297-5121 or click the following link to view the Digital Phone Users Guide for trouble shooting information.

    Click this link to visit the Online Dashboard  to activate/deactivate features remotely.

    If either of these options are unable to correct your connection issues, please call our local office at 970-535-6323 (MEAD) to report your problems.

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